Orders for in-stock items ship 2 to 3 business days after the order is placed. Custom tarps and made-to-order items ship 10-14 business days after the order is placed. Once an order ships, we will notify you (via email) with a tracking number.
What is your return policy?
Tarps Warehouse offers a 30-day return policy. If you should need to return an item, simply ship it back to us and call us to give us the tracking numbers so we can note it in your order. Once we receive it we will process your return or exchange. All merchandise returned will be subject to a 20% restocking fee. All used merchandise returned to us will be shipped back to the customer at customer’s expense.
Does Tarps Warehouse offer military discounts?
You bet we do! We offer discounts to all veteran and active duty men and women. Just give us a call (866) 308-3282, and Thank You for your service.
What is Cut Size and Finish Size?
Cut Size is the size listed, such as 10 x 12 Tarp. Finish Size is what the tarp measures after the hem is sewn, leaving it 3-5 inches smaller. So that 10x12 tarp will actually measure 9ft, 8in. x 11ft, 8in. This is an industry standard and applies to all tarps, be it one of ours or one of our competitors.
How do you ship my order?
All orders ship via UPS Ground and UPS Freight. We can also ship on your FedEx or UPS account if you have one.
How do I cancel my order?
You can cancel your order a couple ways. If you made an account with us when placing your order, you simply login to our site and cancel your order in your Order History page. If you did NOT make an account, just call us at (866) 308-3282 and we will assist you. Please note: If the order has already shipped, it is the responsibility of the customer to ship it back to us at customer’s expense. If an order is refused, all return shipping charges will be charged to the customer’s account.
How do I care for my tarp?
Taking proper care of your tarp is essential to its longevity and performance. While all tarps and covers are made to last, not maintaining them will hinder their ability to last year after year. If storing a tarp, ensure that it is free of any debris such as rocks than can tear at the material. When using your tarp, make sure the tarp is secure at each grommet, so than no one grommet is bearing a heavier load than the next. Remember that the tarp can essentially become a sail in windy areas. We recommend you not test Mother Nature when winds become heavy gusts.
What if my tarp is defective?
If your tarp has a defect, please email us a picture of the defect at info @ tarpswarehouse.com (no spaces) and include your order number with it. One of our Customer Service Representatives will then assist you in your exchange or refund.
Absolutely. When placing your large order over the phone, (866) 308-3282, please remember to ask your Sales Associate for a discount. He or she will be more than happy to do that for you.
Does Tarps Warehouse sell to the U.S. Government?
Yes, at Tarps Warehouse we have years of experience working with government agencies and sub-contractors. If you are a government official or sub-contractor and are looking for tarps, please call us at (866) 308-3282, or direct at (661) 903-8670.
I tore my tarp, can you help?
It happens with some tarps. There was a nail sticking out and you didn't see it, and now your tarp has a two foot tear in it. Head on over to our Tarp Accessories page and check out our tarp tapes. They work extremely well and the adhesive is super strong. If you're not sure if the tarp tape color will match your tarp, go with the clear option.